Privacy Policy

Effective Date: April 8, 2026

This Privacy Policy describes how Trevi Pools and Spas ("we", "us", or "our") collects, uses, discloses, and protects your information when you visit our website at https://westkelownapoolbuilder.com. We are committed to safeguarding your privacy and ensuring that your personal information is protected in accordance with applicable laws, including the Personal Information Protection Act (PIPA) of British Columbia.

1. Information We Collect

• Personal Information:

  We may collect personal information that you voluntarily provide to us when you fill out forms, request information, or contact us directly. This may include:

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Any other information you choose to provide
• Usage Data:

  We automatically collect certain information when you visit our website, such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This information is used to analyze trends, administer the site, and gather demographic information.

• Cookies and Similar Technologies:

  We use cookies and similar tracking technologies to enhance your experience on our website, understand usage patterns, and improve our services. For more information, please see our Cookie Policy below.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our website and services
• To respond to your inquiries, requests, or customer service needs
• To process transactions and send related information
• To improve our website, products, and services
• To communicate with you about promotions, updates, or news (if you have opted in)
• To comply with legal obligations and enforce our terms and policies

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you, provided they agree to keep your information confidential.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

4. Data Security

We implement reasonable physical, technical, and administrative safeguards to protect your personal information against unauthorized access, use, alteration, or disclosure. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

5. Your Rights

Depending on your jurisdiction and subject to applicable law, you may have the following rights regarding your personal information:

• Access: You may request access to the personal information we hold about you.
• Correction: You may request correction of any inaccurate or incomplete information.
• Deletion: You may request deletion of your personal information, subject to legal and contractual obligations.
• Withdrawal of Consent: You may withdraw your consent to our collection and use of your personal information at any time, subject to legal or contractual restrictions.

To exercise your rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request in accordance with applicable laws.

6. Cookie Policy

We use cookies and similar technologies to collect information about your browsing activities on our website. Cookies are small files stored on your device that help us improve website functionality and user experience. You can control or disable cookies through your browser settings; however, some features of our website may not function properly if cookies are disabled.

7. Third-Party Services

Our website may use third-party services such as analytics providers (e.g., Google Analytics) to help us understand how visitors interact with our site. These third parties may collect information about your use of our website through cookies and similar technologies. We do not control the privacy practices of these third parties. We encourage you to review their privacy policies for more information.

8. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated policy on this page with a revised effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

• Trevi Pools and Spas
• 151 Adams Rd #3, Kelowna, BC V1X 7S4, Canada
• Email: [email protected]

We are committed to addressing your privacy concerns and will respond to your inquiries in a timely manner.