Privacy Policy

Effective Date: February 27, 2026

This Privacy Policy describes how Trevi Pools and Spas ("we", "us", or "our") collects, uses, discloses, and protects your personal information when you visit or interact with our website located at https://westkelownapoolbuilder.com ("Website"). We are committed to respecting your privacy and protecting your personal information in accordance with applicable laws, including the British Columbia Personal Information Protection Act (PIPA) and, where applicable, the General Data Protection Regulation (GDPR).

1. Information We Collect

We collect various types of information to provide and improve our services:

Personal Information:
- Name
- Email address
- Phone number
- Mailing address
- Any other information you voluntarily provide through our contact forms or communications
Usage Data:
- IP address
- Browser type and version
- Pages visited on our Website
- Time and date of your visit
- Time spent on pages and other diagnostic data
Cookies and Tracking Technologies:
- We use cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver relevant content. For more details, see our Cookie Policy below.

2. How We Use Your Information

Trevi Pools and Spas uses the collected information for the following purposes:

To provide, operate, and maintain our Website and services
To respond to your inquiries, requests, or customer service needs
To improve our Website, services, and user experience
To communicate with you regarding updates, offers, or promotional materials (with your consent, where required)
To monitor and analyze usage and trends to enhance Website functionality and security
To comply with legal obligations and enforce our policies

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information in the following circumstances:

Service Providers: We may share information with trusted third-party service providers who assist us in operating our Website, conducting our business, or providing services to you, subject to confidentiality agreements.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.

4. Data Security

We implement reasonable physical, technical, and administrative safeguards to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Your Rights

Depending on your location and applicable law, you may have the following rights regarding your personal information:

Access: You may request access to the personal information we hold about you.
Correction: You may request correction of inaccurate or incomplete information.
Deletion: You may request deletion of your personal information, subject to legal or contractual restrictions.
Withdrawal of Consent: Where we rely on your consent, you may withdraw it at any time.
Objection and Restriction: You may object to or request restriction of processing in certain circumstances.

To exercise your rights, please contact us at paul@trevikelowna.ca. We may require verification of your identity before responding to your request.

6. Cookie Policy

We use cookies and similar technologies to collect information about your browsing activities. Cookies help us to:

Remember your preferences and settings
Understand how you use our Website
Improve Website performance and functionality
Deliver relevant content and advertisements

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our Website.

7. Third-Party Services

Our Website may use third-party services such as analytics providers (e.g., Google Analytics) to help us analyze usage and improve our services. These third parties may collect information about your online activities over time and across different websites. We do not control the privacy practices of these third parties. We encourage you to review their privacy policies.

8. Children's Privacy

Our Website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at paul@trevikelowna.ca. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated policy on this page and update the "Effective Date" at the top. Your continued use of our Website after any changes constitutes acceptance of the updated policy. We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Email: paul@trevikelowna.ca
Mailing Address: 963 Stockwell Ave, Kelowna, BC V1Y 6W3, Canada

We will respond to your inquiries as promptly as possible.